@Ras- wrote:
Should be offered refund for the service I'm getting
Unfortunately the 'Sky Speed Guarantee' no longer offers a refund.
The only things actually 'guaranteed' are a change of product without a fee or the option of early contract exit without penalty if the issue cannot be resolved.
https://www.sky.com/help/articles/sky-broadband-speed-guarantee
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
