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Discussion topic: Slow broadband speed

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This message was authored by Owen2024 This message was authored by: Owen2024

Slow broadband speed

Hey there, 

I wondered if anyone could help. 
I've always seemed to have a slow sky broadband - I have just come out of contract for sky super fast with the sky broadband boost included.
as mentioned I have gone past my 1 year contract so am now out of contract.
Broadband speed when tested average around 15.4 for the last 30 days.  When working from home on a teams call (in a room away from the router) the WiFi will sometimes drop. 
If you are away from the router on other side of house you often get will only get 1 bar of WiFi. 
Is there anything you can suggest to help or another package that might improve the speed and guarantee it in every room. 
Thank you

Owen

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Slow broadband speed

Posted by a Superuser, not a Sky employee. Find out more

Hi @Owen2024 

Its mostly about what services are available to your property itself. Can you go to https://www.broadbandchecker.btwholesale.com/#/ADSL & use the address checker, then post the resulting table back here.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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