Slow broadband speed with stats attached

[Karen80]

Router Statistics

System Up Time: 01:12:32

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1268109 2043392 0 716376 572269 01:10:05 LAN Up 1927364 1225194 4671 2196349 788210 01:12:32 WLAN (2.4 GHz) Up 16506 0 0 416 0 01:10:34 WLAN (5 GHz) Up 49067 15919 0 2885 1514 01:10:33

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Broadband Link Downstream Upstream Connection Speed (Kbps) 39999 800 Line Attenuation (dB) DS1:15.0    DS2:34.2    DS3:53.2 US0:42.9    US1:37.7    US2:56.9 Noise Margin (dB) DS1:8.8    DS2:8.8    DS3:8.8 US0:10.8    US1:0.0    US2:12.5

These are my stats. My speed is showing as very slow for the last week or so. I've done all the checks and connections are fine. 

Thanks for any help I can get!

[TimmyBGood]

@Karen80 

39999 inbound is typically indicative of artificial line capping, and at only 800kbps outbound you've got next to no upload speed, which won't help at all: that should before like 10000 even with a capped connection.

[Karen80]

@TimmyBGood Thanks for the reply. How do I go about getting it fixed? I'll try and get hold of Sky. I'v already had an engineer out in the last couple of months as there was a fault on the line.

[TimmyBGood]

@Karen80 

I'd suggest the fault is still there.  If they quibble, you should emphasis that an FTTC outbound speed of only 800Kbs is essentially unusable