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Discussion topic: Slow WiFi

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This message was authored by: GeorgeD123

Slow WiFi

Hi, 

 

I have recently had sky fibre 500 installed and it's very slow in all of my rooms, including the living room where the router is! Can someone please look into this! 

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This message was authored by: Chrisee

Re: Slow WiFi

Posted by a Superuser, not a Sky employee. Find out more

@GeorgeD123 you are not contacting Sky by oosting in this forum. Slow WiFi is a very common issue as a single Sky hub is often insufficent o provide usable wifi in every room as the layout and type of constrtuction of your home are major factors. That said any Skyy hub  should provide 500Mb/s in the same room assuming of course tge hub is out in the open ideally on a surface above obstruction like radiators. 

If you are not getting those spedds then run the service checker in the My Sky app which will show the speeds Sky are measuring to your hub

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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