I recently started a new job and have been issued with a laptop. It's an HP Probook, which is the same as my personal laptop.
The new laptop connects ok, and generally works no problem - however, whenever I go on a Video call (MS Teams, Google or Zoom), the connection is really poor. The call drops out & I end up having to go off video & have to ask everyone else to do the same. It's particularly bad if I'm trying to do anything else whilst on the call (open a document / spreadsheet etc).
It's not good.
If I use my personal laptop, everything works fine... no problems at all - same video calls, apps etc.
I've done some digging, and been through the forums etc, so have done all the basic checks etc. The one difference I can see between them is that the new laptop is connecting using IPv6, where as every other device is IPv4. I know IPv6 is the new protocol, but am wondering if that's the problem either with the router or the device.
Any advice would be welcome, it's not a good look when you're asking your CEO to go off video as you don't have a decent connection! 😉
