Slow WiFi and drops out

[Sar1701]

I have tested the Broadband as per the App but it is intermittently slow especially on mobile devices and drops out regularly. What can be the issue? Thanks

[Chrisee]

@Sar1701 if younpost your hub's connection stats forum members maybe able to advise otherwise we are guessing. See Find your Sky Broadband router statistics

[Sar1701]

@Chrisee do you mean this? Speed to Hub 50.4 Mb, upload speed 9.6 Mb, data usage 4.54GB. Tia

[Chrisee]

@Sar1701 no we need to see the stats page from the hub as explained in the link. 

[Sar1701]

Router Statistics

System Up Time: 28:46:38

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 2945545 7692769 0 38740 73206 28:44:29 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 2111951 804800 0 15326 12619 28:44:47 WLAN (5 GHz) Up 6702953 2529284 0 0 16952 28:44:46

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Broadband Link Downstream Upstream Connection Speed 60211 kbps 10064 kbps Line Attenuation D1(15.5 dB) , D2(42.8 dB) , D3(65.0 dB) U0(6.9 dB) , U1(34.8 dB) , U2(52.7 dB) Noise Margin 2.9 dB 6.0 dB

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

[Sar1701]

@Chrisee @Any thoughts?

[jamesn123]

@Sar1701 

Your stats show a good connection with no faults. Your WAN has not dropped either so the line is stable.

I suspect your problem is WiFi congestion, have you looked at Sky's WiFi help guide below?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[Sar1701]

@jamesn123 many thanks

[Cheryl1232]

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKY9Z4EN

WiFi Network Visible Yes

Current WiFi Channel 1 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK (2.4 GHz), Mixed WPA2/WPA-PSK (5 GHz)

VoiceConnected

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[Cheryl1232]

My wifi is really slow and drops out - above stats