Slow WIFI speed

[Callumwilson]

Hi Folks,

ive had a few issues eith my Sky Broadband iver the last few months, i went from

60mpbs down to 8mbps then i went back up to 55mbps and now down to 14mbps.

ive done the tests online and it says no issues in my area, but after i done this last time i got a right to leave email which would signal an issue i  my area?

ive not got fibre just superfast, im getting skymax wifi router delivered tomotrow to see if thay makes a difference i dont think it will

though, has anyone else experineced this? Or has sky changed my package speeds?

i stay in Musselburgh just outside edinburgh.

thanks

[Highlinder]

@CallumwilsonMaybe when the issue is going on and what device are you using to measure your speed and what app or website are you using?

[Callumwilson]

Hi.

jusy used test my broadband speed on google but also notice my official sky app says my speeds have dropped? What app should I be using?

thanks 

[jamesn123]

Hi @Callumwilson Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...