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Discussion topic: Slow/No connection

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This message was authored by: HouseofJeffreys

Message posted on ‎22 Jul 2026 02:45 PM

Slow/No connection

Despite it saying there are no issues and the speed into the hub is good, it's not.  We can't even stream a film. Everything drops out and shows either a poor or no connection.

I'm pulling my hair out!

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎22 Jul 2026 03:59 PM

Re: Slow/No connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @HouseofJeffreys 

Have you tried running through these help articles? https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: HouseofJeffreys

Message posted on ‎22 Jul 2026 05:35 PM

Re: Slow/No connection

I haven't recently but, I will give it another try. 
Thanks

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