Slow Broadband and WiFi dropping Intermittantly, since Dec 2022

[mojo293]

Noticed wifi intermittantly dropping out just before christmas, but since checking broadband speed using Ookla speedtest with Ethernet connection, the speeds are being reported at average in low-mid 30s mbps, none over 40.

Connection is dropping frequently to SktQ mini box wireless conenction, but main Sky box is wired to the Sky Bradband Hub by ethernet.

Below are the stats from my Hub, just taken:

Router Statistics

System Up Time: 21:37:34

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 2603384 4001221 0 11088 9096 21:36:08 LAN Up 1972508 3336531 58 677874 44759 21:37:34 WLAN (2.4 GHz) Up 1883633 1362996 0 41190 18366 21:35:47 WLAN (5 GHz) Up 494566 89767 0 59268 9395 00:08:20

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Broadband Link Downstream Upstream Connection Speed 39994 kbps 16117 kbps Line Attenuation D1(12.4 dB) , D2(31.4 dB) , D3(48.8 dB) U0(5.5 dB) , U1(25.4 dB) , U2(39.6 dB) Noise Margin 10.5 dB 6.1 dB

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Poll Interval:

Seconds (at least 3s): 

Hopefully someone can check the stats above and advise if there appears to be an issue.

Cheers

MJ

[cookiemonsteruk]

@mojo293 

You speed could be better and the 5ghz wifi dropped around 8 minutes ago.

Can you "run tests" on your my sky app or sky.com account and post the info in "more about your connection" 

[mojo293]

Just run tests on My Sky, and below are the results:

39Mbps

Speed to your hub

39 megabits per second

Super for streaming, gaming and downloading

You've got

Sky Broadband Superfast

Upload speed

16Mbps

Normally available speed

45 - 59Mbps

Guaranteed download speed

40Mbps

Speed to your hub

39Mbps

Data usage

1446GB

Can't see anywhere on the sky site to post these.

Think I'll monitor it tonight, and if the SkyQ mini box keep sdropping connection again, I'll try and ring Sky tomorrow.

[cookiemonsteruk]

@mojo293 

You are below your guarantee and in conjunction with the drops whether external or a faulty router you should call sky on 150 from your sky landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

And ask them to run a line test

[mojo293]

Cheers for that number. Have just rang Sky and they tested the line from their end and it was under speed. Switched the router off for 5mins to refersh the IP address (their suggestion) and it was still slow after the restart. 

So they have booked an engineer visit for the end fo the month (first available), and credited my account with a refund fo the Broadband charge for January, due to be under the guaranteed minimum speed.

Will keep monitoring it/speedtesting it, but looks like I'll have to live with it till end of the month anyway.