Sky

[taterosek]

My internet doesn't work properly ever since fibre was installed. 

id like it fixed asap.

money off this bill.

id like my bill reduced monthly as it is very high in comparison to deals currently. 

[Daniel0210]

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@taterosek wrote:

My internet doesn't work properly ever since fibre was installed. 

id like it fixed asap.

You will need to report any fault to Sky. 

money off this bill.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

id like my bill reduced monthly as it is very high in comparison to deals currently. 

The deals you're seeing are probably for new customers only. 

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[taterosek]

What's the number to call sky? It's so hard to make a call I can't even find the number.! 

[Daniel0210]

@taterosek 
You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Note: if your services are restricted due to a missed payment/s any calls will only ask you to pay what you owe.