Sky wifi range extenders?

[PSD1066]

Is it possible to get one of these from Sky? We moved from Virgin Media late last year,and now have issues with a Ring camera at the back of the house dropping out regularly due to lack of signal. Was never an issue with Virgin,but would like to get signal boosted to the rear of the house if possible. How do you go about getting one from Sky?

[Highlinder]

@PSD1066 Do you have a black or white router from Sky?

[TimmyBGood]

@PSD1066 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[PSD1066]

Hi,thanks for reply. We have the white router. Went for that because it was an upgrade over the standard router.

[PSD1066]

Hi Timmy,thanks for your reply. I'm guessing it's a case of trying to get to speak to an actual person on the phone then. Easier said than done these days! Lol.

[JimM1]

@PSD1066 You are paying the additional extra i think it is about £4/month, you can get the Sky Max hub on it's own, but unless you have the extra, then you are not getting a pod. Take a quick look on your sky bill!