Sky thinks I am cancelling broadband, I am not, how do I get a human at sky

[gerritsen]

I just want to get a human to speak to about my broadband, which I haven't cancelled but sky thinks I have

[Daniel0210]

@gerritsen 

It may be that someone has asked to have Sky broadband and has given Sky an incorrect postcode or house number.

You can call Sky free by dialling 150 from your Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[gerritsen]

Thank you for your help, I finally found a number for sky, and think it is sorted. So thank you again for helping. Jan