@webbo999
Sign in to Service Checker to check the broadband speed to your hub. If it’s fallen below your Guaranteed Minimum Download Speed for 3 days in a row in the last 30 days, get in touch to claim money back.
We’ll credit you 1 month’s broadband subscription (excluding any discounts or offers, Sky Talk and any Add Ons like McAfee, Sky Broadband Boost or Sky WiFi Max).
And if you want to you can:
Change your broadband package with no upfront fees; or
Cancel with no early termination charges at any time within your contract (minimum term).
Good to know:
You can only claim money back once within your contract.
You must be a fibre broadband customer to claim.
You can't use a broadband speed checker from another website.
https://www.sky.com/help/articles/sky-broadband-speed-guarantee
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
