This discussion topic has been answered Discussion topic: Sky router light no light
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Message posted on 07 Apr 2026 02:40 PM
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Hello,
I unplugged my router to move a table and I've plugged it back in and the light and WiFi is not coming back on.
on the open reach on the wall the power light and the PON lights are on the other two aren't.
could I have some advice please?
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Message posted on 07 Apr 2026 06:08 PM
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If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 07 Apr 2026 06:08 PM
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If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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