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This discussion topic has been answered Discussion topic: Sky router light no light

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This message was authored by: Sasha31

Sky router light no light

Hello,

 

I unplugged my router to move a table and I've plugged it back in and the light and WiFi is not coming back on.

 

on the open reach on the wall the power light and the PON lights are on the other two aren't.

 

could I have some advice please?


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This message was authored by: caesarome Answer

Re: Sky router light no light

Posted by a Superuser, not a Sky employee. Find out more

@Sasha31 

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: caesarome Answer

Re: Sky router light no light

Posted by a Superuser, not a Sky employee. Find out more

@Sasha31 

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply