Sky randomly charging since cancellation

[whatever4]

Iv tried to get in contact with sky - the chat button is greyed out and the phone number is 0333 and not recognised when I call - is there a sky email address?

[Greenfingers001]

Hi there @whatever4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147