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Discussion topic: Sky q box dropping wifi

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This message was authored by: DD-11

Sky q box dropping wifi

All our devices have wifi and working fine. Sky Q box drops the wifi connection and it can take up to an hour sitting with my finger on the router, trying to get the connection back. I turn the router on and off the sky q box on and off. This can happen I few times a week, and then some weeks it's all ok. Why??????? 

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This message was authored by: -Heather-

Re: Sky q box dropping wifi

Posted by a Sky employee

Hi @DD-11, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

 

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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