Sky offering me full fibre but I know it’s not available

[Eskimalita]

Sky are offering me a full fibre package but I know that full fibre hasn't been built in my area.

I've doubled checked here 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

surely this is mis-selling?

[TimmyBGood]

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@Eskimalita wrote:

surely this is mis-selling?

No: if it's a mistake and the infrastructure isn't there then they haven't sold it to you yet.

[Eskimalita]

Ok, so let's say I buy it and then they install

i get alright internet but I'm none the wiser that it's not actually full fibre because the general population don't know about these things.

[AudTh12]

@Eskimalita @TimmyBGood Sky has just done this very thing to us. We gave notice to terminate contract with previous provider as had entered into deal with Sky for FF Broadband, Sky Stream TV (broadband dependent) and phone line. 3.5 weeks later and 2 days before being cut off by previous provider, had call from Sky simply saying 'we won't be providing your broadband as the results of the site survey tell us it's too expensive to instal FF to your address (a street on a housing estate in a town, not rural or remote). Their website still advertises FF available at our address. They had already sent us the puc for Sky Stream which we had plugged in and were using so were contracted to stay with them even though they would not fulfill the terms of the contract. We were about to be cut off by other provider thereby losing the ability to stream TV. They were not interested, refused to apologise or offer any recompense. I believe this to be false advertising and mis-selling

[TimmyBGood]

@AudTh12 

Why does the BT Wholesale result for your address say?

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[AudTh12]

 

[TimmyBGood]

@AudTh12 

That's an awkward one: the Openreach estimate was FTTP is available (meaning fibre infrastructure is in the area) but 'partial Direct in Ground' means new duct was required to actually reach the address itself, and it's presumably that which Openreach or a subcontractor subsequently said was impractical or too expensive.

Resellers such as Sky have no involvement in this infrastructure installation, and can only go by the Openreach reports.

[AudTh12]

Thanks @TimmyBGood, your explanation's helpful. It's a pity Sky can't do the same. Still feels like false advertising on their part. At no point did they explain our contract was dependent on results of this survey. Website claims full fibre available at address (as does Openreach website). Very misleading! I had no concept they could simply call me after almost a month and say they refused to provide the broadband they were advertising. 

[Eskimalita]

Hi

Sorry for late repy. I think the info has been updated since I first posted. I know Community Fibre have built along the main road, but there is no existing BT ducting in my cul-de-sac so they won't be going to the expense of connecting us . BT have been laying full fibre cable along the main road recently too and I am hoping they do have the funding to lay cable channels in the cul-de-sac.

Thank you

[Fraz40]

@TimmyBGood 

Do I have FTTP in my street be confused 🤔 

states

FTTP.   Status N

Our records show the following FTTP network service information for these premises:- Single dwelling Unit Residential OH feed with no anticipated issues.

FTTP is available and a new ONT may br ordered 

The e change is not in a current fibre priority programme 

[cookiemonsteruk]

@Fraz40 

It appears that there is full fibre.

Check the table above the notes for WBC FTTP

[cookiemonsteruk]

@Fraz40 

Full fibre fttp does exist

[Fraz40]

@cookiemonsteruk 

Ok, so 

WBC FTTP         Downstream line rate up to 1000 upstream line rate upto to 220

FTTP install process   1 Stage

I know I have the original copper line . 
Sky said last year they would organise BT open reach to visit our home to look at running a new cable to our house, it never happened , got fed up chasing them😒

we only have broadband now, and with our contract up for renewal in the next few months I don't want to upgrade then find out I'm paying Full Fibre but only receiving what we already have Super fast

[cookiemonsteruk]

@Fraz40 

Sky are proactively contacting customers at the minute offering current speeds without recontracting or losing discounts . Obviously for you that means you will recontract as usual in a couple of months but the price you are quoted now should last for 24months apart from yearly increases 

You can obviously go for higher speeds ie 100Mbps is cheaper than the 80 Mbps you also have 150,300,500 and 1000 Mbps

The 1 stage install indicates that it should take 12 days from ordering to activation

[cookiemonsteruk]

@Fraz40 

P.S. the initial campaign to migrate customers to full fibre is via whatsapp but you could give them a call

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland