Sky max router **bleep**

[HOVERCOL]

So today I have waited two weeks for a sky engineer keep having issues with the sky Max router.

My appointment was booked in from 8 o'clock this morning till 10 o'clockam

9.42am decides to send me message sky engineer has cancelled your appointment.

This has been going on since I have purchased the sky Max having constant issues with the router switching off when it should be compatible with giga fast the amount of lag I am getting when playing on Xbox I should not be receiving any lag at all at Giga fast can someone advise me please? Can I get rid of the sky router and purchase my own as sky is not doing anything regarding this and I am a VIP customer as well I have had enough of sky could you anybody leave comments

[Danz994]

Hi there @HOVERCOL I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141