Sky max pod

[Philjjjj]

Hi I've juts set up a replacement sky max hub but it's not showing in the app so i can't connect the sky max pods (boosters) 

[JimM1]

@Philjjjj You are the 2nd poster today with the exact same issue new Max, not in the app and toast for connecting pods, unless you are the same poster!

[Philjjjj]

Must be a common problem....

[JimM1]

@Philjjjj Not sure, thought that sky were to take care off it all before the new Max hub left towards you so that the whole gambit was done as soon as you plugged the new Max in, they transfered all the data that sky held about your home lock stock and barrel and dumped it into your new Max so you had nothing to do but swap the suckers over! 

[splatto]

Is the equipment supplied by Sky? If it came from Sky they add it to your account and it works if all goes to plan. If it came from another source the hub will work but won't register in the app, and the pods won't work.

[Philjjjj]

Yes sky supplied everything,

have an engineer scheduled now for Tuesday 

[splatto]

I only ordered Sky Max a couple of weeks ago. The hub came next day and appeared in the app as soon as I connected it. I phoned up to ask for a pod and it appeared in the app next day before it was delivered the day after that. Then it connected inside a couple of minutes when I plugged it in. 
I guess I got lucky and you didn't.