0

Discussion topic: Sky max hub

Reply
This message was authored by Cazclay This message was authored by: Cazclay

Sky max hub

Hi got my New Sky Max Hub today and I was hoping it would improve the wifi throughout the house which the advisor did say it would improve but is not made any difference at all still have poor wifi upstairs and dinning room what can I do to help this.

Any help would be greatly appreciated.

Reply

All Replies

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky max hub

Posted by a Superuser, not a Sky employee. Find out more

@Cazclay 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion