Sky max hub return

[EWFKEFMEKFERM]

Hi do I send the usb c plug and the cable too?

[JimM1]

@EWFKEFMEKFERM Yes everything get's returned to sky in an ideal situation!

[Ungerer]

I have posted the broadband equipment but am receiving emails stating I have to return the sky max hub. Please advise what this is?

[caesarome]

@Ungerer 

When did you return it ?

[Daniel0210]

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@Ungerer 
stating I have to return the sky max hub. Please advise what this is?

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@Ungerer 

It is the white broadband hub. 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.