Sky max hub red light problem

[Liam_williams]

Hi I'm new to all this I'm only 19 and had to get sky broadband to help my grandad and my self we have no internet and haven't for about 2 weeks now I have a sky max hub but when I plug it in and set it up the light gose from a orange color to a steady red and don't now what to do I'm hoping some on on here can help me out

[Chrisee]

@Liam_williams a red lightbindicates an issue with the connection (see https://www.sky.com/help/articles/hub-lights-explained-start)

Are you surectgexsrrvicechas been axtivated? Sky should have given the account holder a date if that has oassed run the onlinecsrrvicecchecker in thecMy Sky app as thstvshould offervhelp, if it doesn't call Skybbutvtheyvcan onlybsprak to the account holder.

[caesarome]

@Liam_williams 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.