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Discussion topic: Sky max doesnt improve WiFi singal

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This message was authored by: AprilWT

Sky max doesnt improve WiFi singal

I have sky max on my broadband account but the device that I plug in to improve my connect upstairs doesnt improve our WiFi singal at all. How do I remove this change from my account or get a better service?
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This message was authored by: Me134

Re: Sky max doesnt improve WiFi singal

Posted by a Superuser, not a Sky employee. Find out more

@AprilWT wrote:
I have sky max on my broadband account but the device that I plug in to improve my connect upstairs doesnt improve our WiFi singal at all. How do I remove this change from my account or get a better service?

You'll need to call to get the 2nd & 3rd pods (if needed), they are delivered by an engineer who will find the best position for them.

 

The 1st pod should be halfway between the hub and wherever the signal is needed.

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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