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Discussion topic: Sky keep taking payments from my bank help!

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This message was authored by: Paulah2025

Message posted on ‎04 Nov 2025 10:28 PM

Sky keep taking payments from my bank help!

How do i speak to someone at Sky? Theyre taking multiple bill payments from my bank account!

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This message was authored by: JimM1

Message posted on ‎04 Nov 2025 10:33 PM - last edited: ‎04 Nov 2025 10:35 PM

Re: Sky keep taking payments from my bank help!

@Paulah2025 You call 150 from your landline phone, or a sky mobile, both will get you there, times are 8am to 8pm to speak with them!

 

Depending on what services you have with them then different payments may be correct, but should not exceed your total that you expect!

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Superuser
This message was authored by: GD1

Message posted on ‎05 Nov 2025 02:30 AM

Re: Sky keep taking payments from my bank help!

Posted by a Superuser, not a Sky employee. Find out more

@Paulah2025  I doubt Sky are taking multiple payments, are you making manual payments for any reason?  If so that is the issue.

 

If you have a Direct Debit or card setup on your account(which you need to have as per the terms of service) then you don't need to be making manual payments as it won't stop the scheduled payments from being taken.

 

Is this what is happening?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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