Sky issues

[LSand]

I've just switched from EE to sky and it's shocking? Can't even get my laptop to work with a decent WiFi signal let alone the kids when they get in from school. Also have sky glass but the connection is not strong enough that stream the TV! When it's all one company!! That I cannot get a hold of to speak!!!!!

[Daniel0210]

@LSand 

Customer Service phone lines are not 24/7 and you certainly won't get through in the middle of the night. Also, if you're in the Republic of Ireland the lines aren't open over a weekend. 

When the lines reopen later call by dialling 150 (free) from your Sky Talk landline as you have Sky Broadband. 

All calls start automated (aka 'the bot') which may offer you an online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.