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Discussion topic: Sky internet not working

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dgp202
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This message was authored by dgp202 This message was authored by: dgp202

Sky internet not working

‎14 Jan 2025 08:55 AM

We recently upgraded to a new broadband package that stopped us leaving Sky. It promised increased reliability and speed. However this has now completely dropped out the last few days and the internet isn't working at all. Our Sky TV is also then having issues with no connection. After I was promised that this upgrade would fix all our no / weak internet issues, the problem has got worse. Please fix this. Dan

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky internet not working

‎14 Jan 2025 11:07 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @dgp202 

Which Sky hub do you have and what lights are showing on the hub?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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