Discussion topic: Sky hub not working
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Message posted on 08 Feb 2026 12:33 PM
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Sky hub not working
Hi I got a new sky hub on Friday because I was told I needed a replacement for old sky hub as I wasn't getting any internet service but I've connected my new one up and I'm still getting no internet even so it says on app that everything is connected but I'm still getting nothing from hub and internet light is orange
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Message posted on 08 Feb 2026 12:45 PM
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Re: Sky hub not working
@Callum62 See below you do not say what you have so no one will be able to do much for you!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
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