Sky glass puck

[cazzyp42]

Sky glass puck keeps cutting out

[Chrisee]

@cazzyp42 most likely a poor wifi connection to your Sky hub. To stream video you nedd a good wifi connection check yours by lookingat the network settings for the puck. Also run the network test in the Get Help menu of the Netflix app. 

[cazzyp42]

I did all the checks. WiFi & broadband all good. It's really annoying 

[BenJoBanjo]

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@cazzyp42 wrote:

I did all the checks. WiFi & broadband all good. It's really annoying 

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What does "all good" mean? What speed was reported as being received by your puck on the Netflix network check? 

Sky Stream pucks need a stable and consistent minimum of 25Mbps to have any chance of reliability.