@Hayley221 installation of full fibre is a complicated business. After younplaced your order with Sky they will have asked Openreach to start the process it is likely Openreach have checked and come back with an issue. You need to talk to Sky to find out what has been reported.
To make that easy for you I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
