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Discussion topic: Sky equipment

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Avatar for Stewart23
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This message was authored by: Stewart23

Message posted on ‎08 Jun 2025 11:38 AM

Sky equipment

We are having a problem with Sky equipment coming into the house where the right  light on the Optical Network Terminal is constantly flashing green and we have no TV connection to access the apps nor have we Wi-Fi connection to use  our iPads  or phones. 
Hope you could help please. 

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This message was authored by: caesarome

Message posted on ‎08 Jun 2025 12:13 PM

Re: Sky equipment

Posted by a Superuser, not a Sky employee. Find out more

@Stewart23 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: cookiemonsteruk

Message posted on ‎08 Jun 2025 12:17 PM

Re: Sky equipment

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@Stewart23 

 

The lan light flashing is normal as it indicates data is flowing to the router

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This message was authored by: JimM1

Message posted on ‎08 Jun 2025 01:25 PM

Re: Sky equipment

@Stewart23 All in all what does the hub show, looks like the ONT is fine, 3 green lights and one of them is the flasher.....

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

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