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Discussion topic: Sky disconnecting from Internet

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This message was authored by: Dizzy95

Sky disconnecting from Internet

My sky box keep restarting and disconnecting from the WiFi. It then looses all the recorded stuff on the box. Ligs us out everything etc. This happens at least once a week. Tonight the wifi has completely stopped working on my other devices.
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This message was authored by: caesarome

Re: Sky disconnecting from Internet

Posted by a Superuser, not a Sky employee. Find out more

@Dizzy95 wrote:
Tonight the wifi has completely stopped working on my other devices.

@Dizzy95 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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