Sky broadband persistent issues

[Arungk]

 

 

inhave been facing issues regarding outages and poor service for last 3 weeks . OR outage declared on Aug 9 and resolved on Aug 29( as confirmed by sky tech) team. I have taken screenshots of the router lights and OR device lights.

intermittent issues since morning . Reset the router. Ran tests and all passed despite not internet !

[TimmyBGood]

@Arungk 

The white unit appears to be a Hive Hub (or something similar)

It's not an Openreach ONT.

[Arungk]

•  

  Again lights gone 

[TimmyBGood]

@Arungk 

So what is the Sky Hub actually connected to?

[Arungk]

behind the sky router (black) This was placed by the sky engineer . 

[Arungk]

 Latest status. Still no broadband lights . Sky says no open reach outage reported. it is a real pain since morning . 

[TimmyBGood]

@Arungk 

Unfortunately without being able to see whether the Hub connects into a wall socket or an ONT it's trickier to tell what's going on.

[stereohaven]

@Arungk 

As @TimmyBGood has already pointed out, you are sharing pictures of the Sky Hub and a random white device, much like a Hive Home Hub.

That is not the box on the wall called an ONT which is the Openreach device that your Sky Hub should be plugged into. You can see what an ONT looks like here.

Have you restarted that device? What lights does it have? Can you share a picture of that device?

[Arungk]

HI Steve,

The lights for internet is still amber blinking . The voice light  is also blinking. As per sky tech team, there is not open reach outage declared.

An engineer has been dispatched. BUt this has not been a good experience for last 3 weeks after the broadband upgrade. 

I will upload the latest pics shortly.