Sky broadband not connecting

[Kheywood94]

I have a problem with my sky broadband. The service checker says that the Wi-Fi is okay but the broadband is the issue.

I don't know how to fix this. The online tool cannot give any more information and the website takes me in circles when trying to find a way to contact Sky. The Chat bot just takes me back to the same webpage. Can I please be given a way to contact sky to supper this. Thank you

[caesarome]

@Kheywood94 

The service checker looks for issues in your local area so if it has found nothing try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.