Discussion topic: Sky broadband engineer did not arrive today
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Message posted on 13 Oct 2025 05:20 PM
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Sky broadband engineer did not arrive today
I had a sky engineer booked in today to install sky broadband. I was sent A LOT of reminders - texts and emails. We were in all day but no one arrived. Tracker app shows they are visiting now - they aren't. And it's not possible to speak to anyone.
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Message posted on 13 Oct 2025 06:25 PM
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Re: Sky broadband engineer did not arrive today
@JGilly The Engineer assigned can be delayed when the preceding job runs delayed for whatever reason but they do try to keep in contact if/when they can, and NOT all off the work is done at the home. But if delayed it will get cancelled and then expect a text from sky to re-schedule for another appointment, i just cannot be helped!
Message posted on 13 Oct 2025 07:40 PM
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Re: Sky broadband engineer did not arrive today
Some help here:
https://www.sky.com/help/articles/miss-app-ste
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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