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Discussion topic: Sky broadband engineer did not arrive today

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This message was authored by: JGilly

Sky broadband engineer did not arrive today

I had a sky engineer booked in today to install sky broadband.  I was sent A LOT of reminders - texts and emails.  We were in all day but no one arrived.  Tracker app shows they are visiting now - they aren't.  And it's not possible to speak to anyone. 

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This message was authored by: JimM1

Re: Sky broadband engineer did not arrive today

@JGilly The Engineer assigned can be delayed when the preceding job runs delayed for whatever reason but they do try to keep in contact if/when they can, and NOT all off the work is done at the home. But if delayed it will get cancelled and then expect a text from sky to re-schedule for another appointment, i just cannot be helped!

This message was authored by: caesarome

Re: Sky broadband engineer did not arrive today

Posted by a Superuser, not a Sky employee. Find out more

@JGilly 

Some help here:

 

https://www.sky.com/help/articles/miss-app-ste

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