Sky broadband 500 show poor speed engineer vist10days

[matthews1]

Hi we had full fibre 300 put in on November 21st, allowed a couple of weeks for speed to style. But the problem we had was only half the house was receiving WiFi, so after talking to sky, I upgraded to 500 so I would get the white router which would be better, speed was done following morning but no new router, so then I added mini box to act as hotspot in that area, paid £50. Now speed is still bad, had email offering me right to leave, 2 months into 2 year contract. Did test and the app then let me book engineer after sending photos of setup. That was 22/01 and nothing.. added order for engineer and stats

thanjs Jo.

 

 

 

[TimmyBGood]

@matthews1 

A Q Mini box cannot act as a wireless hotspot for broadband arriving through a Max Hub.  The Max model doesn't have the proprietary Q mesh technology which was in the Q Hub and Sky Broadband Hub.

[matthews1]

I don't know if my hub is max, it's black and openreach installed it with the little white box as well

[matthews1]

 

[TimmyBGood]

@matthews1 

OK, that's a Sky Broadband Hub and the white box is the Openreach ONT.

A Q Mini box will work as a hotspot for a Broadband Hub, but Q is rather old technology now (being released in 2016) and cannot be expected to sling 500Mbs FTTP speeds around a household.

[matthews1]

@TimmyBGood  thanks for the info, I'm just curious why the engineer has not fixed the problem yet?  This is what comes up on sky app. 

 

[TimmyBGood]

@matthews1 

FTTP problems are almost never straightforward, unlike a copper connection which can often be fixed with a pair of pliers.  It's entirely possible that the whole optical circuit between the local CBT and your own ONT will need to be replaced.

[matthews1]

@TimmyBGood thanks for the reply, the job has disappeared off my sky, so run tests again, fault found and new job raised. Don't know what's going on other than speeds of 40-50 down 70up, Paying for 500. 

[Chrisee]

@matthews1 Using internet speed checkers gives the speed forthe slowest part of the connection which is generally the WiFi in your home. The only way to reliably check speed of a connection to the hub is by running a test over a proven fast connection like a Gigabit Ethernet link. Sky regularly test the speed of each connection you can see the results for the last 2weeks in the service checker if you click on the broadband link. It is highly likely the results will be in the correct range. If anything this measure under estimates full fibre speeds.

One of the issues with Sky Q boxes is each box acts as a WiFi hotspot but pretty obviously these can only give a connection as fast as that box's backhaul connection to the hub. Devices connect to the most powerful WiFi signal which may not be the fastest which means in some areas of your home near a Q box with a poor backhaul conection speeds fall. The solution is to improve the backhaul connection When I had Sky Q myself the Q minis on one level had the same issue so I used a pair powerline adapters to connect between the huband the most distant Q mini (theseunits send data over mains wiring) this improved both the TV performance and wifi speeds on that level.

[matthews1]

@Chrisee sorry only just seen your reply. The speed test I'm using is the service checker on sky app and website, on the app service checker is red, then test shows something wrong, then let's fix this, then speed to hub could be faster. I've had the email saying I hi have the right to leave, this is a renew contract 2 years oct 24' start. When the test says let's fix this, it either asks me to send photo of set up and engineer booking, or just engineer booking. I've had 4 or 5 engineer due, fault outside of home. Following day changes to completed/coming soon in green. Then disappears from order list. I haven't spoken to sky yet, every time I do it costs me money, upgrade from 300 to 500 for better router, then sky+ mini box to create hotspot. 

 

 

 

 

 

 

[Chrisee]

@matthews1 what cable are using to connectvthe hub to the ONT? 90.8Mb/s is almost exactly what you expect if the cable is only allowing 100Mb/s as opposed to Gigabit speeds. Simply swap the cable for a new Cat5e or better ethernet cable. To see if that helps.  

[matthews1]

The cable is the one that came with kit, open reach set it when installing fibre. I'll take a picture of set up

[matthews1]

 

[matthews1]

@Chrisee  this is what the info is for job raised , that was raised yesterday and can't make out if job is vcpmpleted or due

[Chrisee]

@matthews1 as I said it maybe coincidental but the speed does look like a 100Mb/s connection after overheads. A broken core out on the 8 could cause that. Ethernet cables do break especially if bent around too tight a radius. Simply swapping the  cable should show if I am right or wrong.