Sky booster not connecting

[RH212]

New Sky booster arrived to help with poor WiFi in the house.

followed instructions and trouble shooting with nothing working.

The booster will not connect to sky Hub. Green light on power and WiFi ,  no light on "connected".

I currently have the two devices 2 yards apart! 

[cookiemonsteruk]

@RH212 

Is this to help get wifi to a sky q box ? If so the booster connects to the sky q box

[RH212]

Thanks for quick reply 

no it's a booster connection to broadband hub box 

[cookiemonsteruk]

@RH212 

What hub do you have ie er115 which goes with the sky q booster or sr203 which goes with the sky broadband booster which is just a white version of the router

[RH212]

Yes we have the sr203 hub and the booster was the white version of it .

[cookiemonsteruk]

@RH212 

So long as the broadband booster is the bottom one below it shouldn't be an issue

Try resetting both sky hub and booster and follow the steps for the bottom booster

https://www.sky.com/help/diagnostics/sky-wireless-booster/which-sky-booster-do-you-have

[RH212]

Yeah that's the one

i have tried resetting the booster but not the actual hub

will try that now.

[RH212]

SR203 hub to SE210 booster

 both rest and still no connecting light at all. 

have tried numerous times , they are no more than 1-2 yards apart 

[RH212]

Both reset*

[cookiemonsteruk]

@RH212 

Waiting for others to chip in with their ideas.

We can escalate to sky but may not get a response before monday or tuesday

Quickest way to get advice would be to call sky on 150 from your sky landline on
zero three three three seven five nine one zero one eight from any other phone

[jamesn123]

Hi @RH212 

Are you able to try connecting the hub & booster via an ethernet cable so it can provision itself with the hub. Then you can disconnect the cable and see if the pairing sticks

[RH212]

Thanka for this 

it connects when both are plugged into Ethernet cable 

but when removed the booster no longer connects ...

So I can boost as long as the booster is the length of the cable away!! 

[jamesn123]

Hi @RH212 

Sounds like it may be faulty then. You'll need to ask Sky for a replacement