Sky booster Light missing

[Cat1967]

Hi,

I rebooted all of my Sky equipment today - Q box, router, several miniboxes and a booster.

On the booster, all 3 green lights were on before I started, but now the "connected" light stays stubbornly off even through multiple reboots.

I have done this procedure before quite a few times as I usually try to reboot everything about once a month with no issues.

Any ideas or links to help troubleshoot this?

[jamesn123 · Accepted solution]

@Cat1967 

Have you tried just reconnecting it using the WPS buttons?

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Cat1967]

I had never had the issue before and I thought it would be more complicated than that because I understood from the engineer that this booster boosts the TV signal as well as the broadband.

Anyway I just tried this and it worked so thank you.