I will go as far as saying in my 68 years I have never dreamt of a company being so incompetent let alone being one.
Every time I call Sky I end up speaking to 3 to 4 depts. and each and every step they want me to go through security questions. After 20 + calls over the last month that has become tiresome to say the least. Sky has chosen to fragment their Service provision between various call centres in India, Romania and UK ( probably others as well. ) this also means one group don't know what the other one is doing and they only have knowledge of their area. They don't even know which dept to transfer you to when their knowledge is lacking. Hence this leads to each call being switched from one call centre to another. As I type this I am on to my 5th dept. So that's another 5 sets of security. Why can Sky not link their systems?
Aftera month and 6 raised orders for Broadband (all of which were cancelled by Sky AND not on a single occasion was I informed of the cancellation I tracked them from My Sky app and had to initiate the query with them. After 20+ calls and being put through 80+ call centre iterations I remain unable to place an order with an alternate Broadband provider because Skys system have left an open order on a system that coordinates with Openreach. It took another Broadband provider to tell me about this issue as NO ONE in Sky seemed to know it existed. I had to educate Sky about the problem and why the previous 5 orders kept failing and required a cancellation. I have not come across a single Sky employee who has had the task nor the initiative to ask "why has this failed and what needs sorting out". I have been assured at every step of the way that problems are being sorted and/or have been sorted only to find I have been lied to or the individuals, systems and processes are incompetent. I could not recommend Sky less if paid handsomely. I will eventually distance myself from them in every respect.
