Sky WiFi extender not connecting

[JSM72]

WiFi extender has power and WiFi but not connected to main Sky Q Hub. Sky main hub connected to broadband and works perfectly. I have tried all the suggested steps to reconnect (eg resetting the extender), without success. Any ideas welcome.

[JimM1]

@JSM72 Take a look at the TWO links below and say what hub you have and then what extender you have!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with