24 Jan 2025 10:34 PM
I recently joined Sky Broadband. I received the router (set up by Sky engineer). In the evenings a cannot watch Netflix upstairs despite the wifi showing 2 bars on my iPad. I ordered Wifi Max in the hope that this would solve the issue. I did not receive a new router. I only received a range extender which I placed at the top of staircase. The extender light flashes intermittently, white. Netflix still not working properly (keep getting the "wheel"). Any suggestions or should I just cancel Max as it is not doing what I needed. Please can the community or a Sky expert advise me.
25 Jan 2025 07:39 AM
Posted by a Superuser, not a Sky employee. Find out more@Wayne125 if there is a light on the pod extender it is slmodt certainly too far from the hub to stay connected. Any extender needs a good signal from the hub to work somtry the hub in the hallway at the bottom of the stairs.
25 Jan 2025 08:51 AM
Hi. I moved the range extender to the bottom of the staircase. There is however still a slowly pulsing white light on the extender. To double check I moved the Sky Max Range Extender to within 1 meter of the router. After an initial blue light the white pulsing light returned. (I am including this detail to maybe help someone else). Any more thoughts?
25 Jan 2025 09:14 AM - last edited: 25 Jan 2025 09:14 AM
I believe that the Pod has to be added to your account before it will pair & that doesn't always happen. Can you see the Pod in the Sy app? If not, try re-installing the app. If still no joy you'll need to call Sky to get it added.
Personally given all the negative feedback on the Max hardware, I'd cancel & put the £4pm towards your own mesh system. IME the WiFi on the Max Hub simply isn't fit for purpose & the Pods seem ill conceived.
25 Jan 2025 04:24 PM
I will try the Pod another day with the Pod at the bottom of the stairs. If not, then I must return the Pod and cancel the Max subscription unfortunately given that there is no benefit to Max.
Do Sky monitor these chats? Would be helpful if they came with advice.
25 Jan 2025 05:31 PM
Posted by a Superuser, not a Sky employee. Find out more
@Wayne125 wrote:
Do Sky monitor these chats? Would be helpful if they came with advice.
No, only for content moderation. It's not a venue where support personnel provide individual answers.
26 Jan 2025 08:00 AM
A flashing white light on the Pod means that the Pod is not connecting to the router as per the very helpful lady at the Sky Call Centre. It seems that despite the plug and play promise for the Pod this is not happening. I tried numerous alternatives to connect the router and Pod. No joy. Also the Pod is not appearing in my Sky app. Sky promises to resolve the problem.
26 Jan 2025 08:14 AM
Posted by a Superuser, not a Sky employee. Find out more@Wayne125 the pods need to appear in the My Device list in the Broadband section of the My Sky app if they are not listed they wont connect. Occasionally Sky mess up and dont add the pod before dispatch and of course any pods obtained from any other source wont appear. The process to sort these is done by a back office team and normally takes 48 hours.
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