Sky Stream, overhead cable has been, need engineer string a new cable

[SkyuserL]

Overhead cable cut, need new cable stringing into our property. Need to speak with Sky to explain details. Will A sky engineer be able to do it, or will it need an Open reach engineer. All I get is online robots which cannot grasp the issue. 
!!!!

[GD1]

@SkyuserL  Is your broadband with SKy?

[SkyuserL]

Yes my broadband is with Sky. 

[Chrisee]

@SkyuserL you need to reportvthis to Sky so they can get Openreach out. Given Sky's phones have been very busy due to oother isues I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[SkyuserL]

Good morning all. 
I haven't received any response from Sky. 
is there any way I can speak with a person. Best regards and thank you to those who've responded to me. 

[Chrisee]

@SkyuserL you can of course call Sky yourself if you prefer but the call can be long. Numbers can be found by following through from the contact us link but decline offers of texts etc and tell tge bot you need to report a line fault.

[Lisa-P1987]

Thanks for escalating this. We’ve sent SkyuserL an invite to chat.

[SkyuserL]

Good afternoon Lisa-p1987. 
sorry I couldn't finish our discussion. I was at work and I thought I could pinch a few minutes, but was interrupted. Not sure if this too late for you, I'm back home now and have my account details etc. if we could continue? 

[Highlinder]

@SkyuserL  The chat bubble should still be there for you to enter that chat,

[Tom-W19]

Thanks for escalating. We've sent another invite to @SkyuserL.

[SkyuserL]

Good morning all. 
just to drop you a line. SKY engineer arrived this morning. Needs an open reach engineer to run a new overhead cable to the house. Arranged for next week. Thanks especially to LisaP1987 and Tom 19 for your help and especially the phone number that allowed us to call and explain the unusual circumstance to SKY. 
Thanks again.