Sky Social Tariff

[BrayWyatt]

Hi its advertised I can have sky broadband basics for £20 month for 18 months and a free 4GB data plan for 12 months as I'm on universal credit. I phoned Sky to order and I was told broadband is £27 a month? Can anyone help please with the correct department to contact.thank you

[GD1]

@BrayWyatt   There is no "correct dept" as  most if not all advisers are capable of dealing with your query, I suggest you call back.

[caesarome]

Are you a current Sky Broadband customer @BrayWyatt , if you then use the options at the bottom of the link once they load to contact Sky about this:

https://www.sky.com/help/articles/sky-social-tariff

Select Yes, I still need help > Yes.

[BrayWyatt]

No I'm with BT at moment so if I join sky broadband at £27 a month I can then apply for social tariff cost at £20 a month?

[Daniel0210]

@BrayWyatt 

I don't know if you have to be a customer for a specific time period before being able to take advantage of the offer.

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff lasts 18 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.