Sky Q router/hub with sky glass. Can I get upgraded to new router/hub?

[MarkYwf]

Hi I have gone from sky q to sky glass but my router is the original sky Q router/hub but the  signal is poor. can I get a new router/hub upgrade to the latest improved router/hub has a better signal? If so how would I do this? Thanks Mark. 

[GD1 · Accepted solution]

@MarkYwf  You would need to call Sky.  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[TimmyBGood]

@MarkYwf 

Sky probably won't supply a new Hub just because you have Glass.  To replace a Q Hub with a Sky Broadband Hub typically requires subscribing to Broadband Boost.

[MarkYwf]

Thanks for that Timmy. Should they have said that my router would need upgrading when I went over to glass? Just a thought Thanks again. 👍

[TimmyBGood]

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@MarkYwf wrote:

Should they have said that my router would need upgrading when I went over to glass? 

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No, there isn't any way for them to  know if that would be the case: assuming adequate speed arriving at the address, a Q Hub should be capable of supplying a Glass device with adequate bandwidth within its own operational range limit.  Note that unlike with Sky Q television, Sky aren't obliged to do anything about the local wireless signal to get Glass working reliably: Glass devices are standalone WiFi clients, not part of an infrastructure as with Q.