Sky Q Box picture keeps freezing

[ChrisHughes727]

Tried to switch device off at wall, wait 30seconds and then restart but picture keeps freezing and unfreeze. Also picture is blurry and not crisp. Followed automated resolution but nothing works. Sky is saying no issue with WiFi at my house. Had the box without issue for 9months and not moved the box or WiFi hub so not sure what is causing this issue.

[Chrisee]

@ChrisHughes727 unless this fault only occurs when watching programming from an app it will not be related to your brosdband.. Sky Q hardware does occasionally develop faults which Sky will probably sort by switching the box out. If they do that remember to move the viewing card over before returning the old box.