Sky Outage in Medway

[JBfoz54]

We have had an outage in Medway since the early hours of the 3rd of January 2026. Any ideas on why or what is being done and how long it will be affected 

[Daniel0210]

@JBfoz54 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Once aware Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (after getting permission from the local council).

[JBfoz54]

Anyone else affected in the Gillingham area

[Foxybc]

I'm affected in Chatham 

[Chrisee]

@Foxybc & @JBfoz54  if there isxan area outage the service checker in the My Sky app will tell you. However nobody including Sky can give you more than a guess when itvwill be fixed.