Sky Max Pod solid state red light

[Graham+Patience]

Recently changed Sky Max Router due to internet dropping. Before changing router had 2 x Sky max pods set up by sky engineer within home area. Since replacing sky max router only 1 x Sky max pod works, tried everything with the other pod but constantly changes to solid red light state shortly after powering up. Have also tried direct Ethernet cable connnection from router but same issue. Still waiting for resolutions team to contact me when I am actually at home but I’ve already been through all the on and off stuff, thinking pod must be faulty and requires replacement.......wondered anyone else had same issue as there appears to be no reset function on these pod extenders.

[Jason-]

Hello @Graham+Patience, thanks for taking the time to make your first post here on our Community! 😊

We're sorry it's to report an issue with your Sky Max Pod and we'd like to help get this working again for you. I'll send you an invite to a private chat shortly and we can discuss this further. 
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[ShellMyBell1967]

I too have the same issue. Can you help me please?

[ShellMyBell1967]

I too have the same issue. Can you help me please?

[Graham+Patience · Accepted solution]

It's a nightmare Sky are telling me they have system issues I have been waiting weeks to be issued a replacement pod have hooked up a spare other manufacturer extender but does not work nearly as well as Sky pod. I currently have an open case with them and hopefully gets resolved eventually but there appears to be a frustrating long drawn out process if escalations before a replacement pod can be issued. I've had BB engineer and Sky engineer at house who all agree the pod needs replaced and still no further ahead. My contract is up end of year and seriously thinking of changing, however I find the pods excellent extenders and why trying to stay the course to get resolution.