Discussion topic: Sky Max Pod replacement when not working

This message was authored by: GTIMB · ‎16 Oct 2025

Our broadband crashed in mid September, dropping from 60 to 20 Mb/s.

After endless calls for a month, we are now back above 50 Mb/s...however...

the Sky Max Pod has stopped working and there is very poor WiFi.

There is no facility to return the dead Pod to get a replacement...or is there?

This message was authored by: jamesn123 · ‎17 Oct 2025

You would need to run through the online troubleshooting for it. When you are unable to fix it there should be an option to order a replacement

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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