Sky Max Pod not working

[Eva10]

Hi 

I can not connect my sky max pod to the hub. I was in to the sky technical team for 2 hours over 2 days. We tried everything including connecting it to the hub via the Ethernet cable with still no luck. I'm sure it has something to do with it still says it's waiting to be delivered but we received it over a week ago. 
please please HELP 

thank you

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Eva10]

Yes I still need help please