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Discussion topic: Sky Max Hub

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This message was authored by: Oakwood442

Message posted on ‎16 Aug 2025 06:51 PM

Sky Max Hub

Sky Max Hub not showing in App and I am unable to add the Booster Pod, which is positioned very close to the Hub.

 

Seems to be a common issue.

 

Please can someone support

 

 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎17 Aug 2025 07:58 AM

Re: Sky Max Hub

Posted by a Superuser, not a Sky employee. Find out more

@Oakwood442 see here for the help information Sky provide https://www.sky.com/help/articles/set-up-hub-max-hub-do-you-have-internet-calls

 

Where Sky have provided the hub it should have been added to your account before dispatchto you  if they have missed that step you need to call them to get that done which can take 48 hours. The pod has to be linked to the hub to operate so cannot work until the hub is added. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Oakwood442

Message posted on ‎17 Aug 2025 11:52 AM

Re: Sky Max Hub

Rang Sky. Unable to help.

 

Can this be escalated?

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