Sky Max Hub issues. Please help
Ever since I've switched to the Sky Max hub, my Alexa App and Device will refuse to connect to the gen 1 Echo (the tall cylinder looking one)
I've done some research and most of the comments / posts I've come across always mentions to split your hub or toggle the 2.4Ghz and 5Ghz, options, and the reason you do this is because Alexa cannot connect and will not connect to any 5Ghz connection (Not saying this is true but this is what I've assumed is what's happening from reading the comments / posts that I mentioned earlier.
Now onto the annoyance I'm finding myself with this as it's not so simple it seems. (for me at least).
I can't enter the gateway login, I've even used the IP 192.168.0.1 and typed in Admin as the username and Sky as the password and also the WiFi password that's under the WiFi name.
Anyways that also didn't work and so I've logged onto the My Sky website and ran a WiFi test to see if something was potentially wrong. Explain to me via the images below what this means? It says they is a problem with my WiFi but yet I have full access to the internet, no issues whatsoever.
The 2nd image I click the "Disable network settings" blue link and then the 3rd image is all I get.
So can someone explain to me what's going on, what's my actual gateway login details, how do I check what my login details are (no info on the box, no card got sent to us), why do I keep getting a technical issues error on the site, why does it say I have WiFi issues when I don't, could that be why Alexa is having issues? They is so many questions I need answering, I know but this is very frustrating as if this isn't something I can fix then I'll have to see if I can get Amazon to help me with some sort of re-fund on the Alexa.
